Grievance Redressal

Allumer Fintech Private Limited is committed to addressing and resolving complaints and grievances from users of the Finamize platform in a fair and timely manner. This policy has been framed in accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, SEBI (Intermediaries) Regulations, and the DPDP Act, 2023.

Grievance Officer

Resolution Timeline

• Acknowledgement: All grievances will be acknowledged within 48 hours of receipt via email.
• Resolution: We endeavour to resolve all grievances within 30 days of receipt. Complex matters involving regulatory consultation may take additional time, and you will be kept informed of the progress.

How to File a Grievance

You may submit a grievance by sending an email to the Grievance Officer with the following details: your registered name and email address, a description of the grievance, any supporting documents or screenshots, and the resolution you seek. You may also submit grievances through the Platform’s built-in support channel in your dashboard.

Escalation

If you are not satisfied with the resolution provided, you may escalate your grievance to the following authorities:

• SEBI SCORES: For complaints related to securities market participants, you may file a complaint on the SEBI Complaints Redress System at scores.sebi.gov.in
• BSE/NSE Investor Service Cell: For complaints related to stock exchange registered intermediaries, you may approach the Investor Grievance Cell of BSE or NSE.
• Consumer Forum: You may also approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.